FAQ

What are the cases in which I cannot request a return?

• If the return request is submitted after the specified period of 3 days from the date of receipt or if a copy of the invoice or order number is not provided.
• If the product has been used, damaged, or is not in the same condition as when it was received.
• Products that have been tampered with.
• If the product’s plastic wrap is removed or the item is exposed to perfumes, washing, or ironing.

How can I get a refund to my credit card?

• After the returned item is received and verified, the refund will be processed via bank transfer from the store's account or STC Pay. This process may take up to 7 business days from the date the shipment is received by the courier.

If I choose installment payment through Tabby or Tamara:

• The product amount will be canceled, and the refund will be processed through Tabby or Tamara.

The full order amount was refunded, but the shipping fees were not included. Why?

• Shipping and delivery fees are non-refundable, even if the entire order is returned.

Washing instructions:

• Turn the clothes inside out during washing, drying, and steam ironing.
• Wash with cold water at approximately 30°C.
• Handwash is required if the item has prints.
• Do not use bleach during washing.
• Dry clothes on low heat.
• Avoid exposing the product to high temperatures at all times.
• Separate colors before washing.